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Full-time Computer Help Desk

at Fort Detrick in Frederick, MD

SECRET Clearance Required

American Cyber Inc. is looking for Help Desk Technicians to serve our ARMY customer in Frederick, MD at Ft. Detrick. We are seeking a highly motivated, innovative professionals to provide excellent customer service solutions. The Help Desk Technicians will work in a team environment to assist in supporting ITA end users.

Responsibilities:

Provides technical support as required in data management, document control, computer support, project control, and other related areas
Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, texts
Documenting and training the request; solving or escalating the request
Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.

Requirements:

ACTIVE DoD SECRET Clearance REQUIRED

High school diploma or 5 years applicable experience

Current A+ certification

IT/Customer service experience (good people skills)

Experience with Remedy 7.1 preferred

Hourly Rate: $17.00/Hour


Apply Now!


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Published at 05-01-2017
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