This job ad has been posted over 15 days ago...


Full-time Help Desk Entry Agent

at American Management Group in Shepherdstown WV

Help Desk Entry Agent

Information Sciences Consulting, Inc. (ISCI), a VA Certified Service-Disabled Veteran-Owned company, has an exciting opportunity with our client in Shepherdstown, WV for a help desk Entry Agent.

The successful candidate will be responsible for supporting the National Service Desk (NSD) organization at the Office of Veteran’s Affairs in Shepherdstown, WV.


Receives and responds to customer problems, issues, requests.
Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customers’ incidents.
Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database.
Develops and maintains knowledge of customer and customer specific business environment.
Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. Works independently with general supervision and maintains a high-degree of professional conduct at all times.


High School diploma or GED certificate 1 year of general experience with exposure to customer service and computer support 5 to 1 year of PC experience including Help Desk support is desirable 5+ year of customer service is desirable Experience with an “incident tracking system” is desirable Excellent communication and interpersonal skills mandatory Good problem solving and analytical skills Aptitude to multitask Ability to work well under stress and busy conditions Ability to work with a broad range of experience levels Excellent administrative and organizational skills Flexible and willing to work overtime if required Technical experience desired in the following: Microsoft Windows Operating Systems Microsoft Office Network connectivity Print services Email and internet mail Basic PC usage and troubleshooting

Full Benefit Package to include:

-Paid PTO and sick leave (15 days initially)
-Paid Federal Government Holidays
-100% Medical premium for employee*
-100% Dental and Vision premium for employee*
-100% paid Life, short and long term disability insurance for employee

Apply Now!

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Published at 05-16-2017
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