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Full-time Desktop Support Specialist

at , GDC IT Solutions in Chambersburg, PA

Position Overview:
The Desktop Support Specialist is responsible for providing primary support for the IS Help Desk. The Desktop Support Specialist is responsible for providing a variety of configuring, installing, and supporting end-user computing solutions (i.e. hardware, software, printers, computer carts, phones, and other approved end-user hardware peripherals).
• Provides primary support for the IS Help Desk functions by answering calls and entering/creating and resolving help desk support tickets
• Conducts initial research on end-user problems regarding hardware and software by identifying and evaluating the problem, troubleshooting, facilitating suitable solutions, documenting the resolution, notifying the end user, and closing out the helpdesk ticket
• Answers or responds to questions received from end users regarding the status of open help desk tickets in a timely, helpful manner
• Ensures that help desk tickets are thoroughly and accurately completed in a manner that explains the problem
• Identifies, assigns and/or escalates Help Desk issues to appropriate IS resource and/or vendor in order to ensure timely resolution of help desk tickets

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Published at 08-24-2017
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