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Full-time Emergency 9-1-1 Telecommunicator

at Berkeley County Central Dispatch in Martinsburg, WV

FULL-TIME-$32,240 ANNUAL BASE PAY

5% EVENING & 8% NIGHT SHIFT DIFFERENTIAL

APPLICATIONS ARE AVAILABLE ON-LINE AT www.berkeleywv.org OR AT THE COUNTY COUNCIL OFFICE, 400 W. STEPHEN STREET; SUITE 201, MARTINSBURG, WV, 25401, MONDAY-FRIDAY, 8:00 AM-5:00 PM. APPLICATIONS WILL BE ACCEPTED UNTIL 5:00 PM, FRIDAY, NOVEMBER 3, 2017.

This position requires employees to work in highly stressful situations where serious injury to persons and/or property damage may occur as a result of error. As this is an Emergency 9-1-1 Center operating twenty-four (24) hours per day, seven (7) days per week employees are required to work rotating shifts, weekends and holidays as scheduled. Mandatory overtime may also occur when operations require it.

EXAMPLES OF WORK:

o Receives all 911 calls for Berkeley County.

o Relays or dispatches emergency police calls to the appropriate agency and refers non‑emergency requests to the correct telephone number.

o Receives reports of fire and medical emergencies and utilizing Computer Aided Dispatch (CAD) processes the information and provides for timely delivery of emergency services.

o Operates a micro‑processor controlled communications console including a tone activated alerting system and multiple channel fire/EMS/local government radio systems.

o Monitors the activity of and maintains radio contact with dispatched units from initial report to termination of event.

o Maintains communications with the appropriate emergency services agency.

o Provides emergency medical Pre‑Arrival and/or Post‑Dispatch instructions over the telephone.

o Records a daily log of 911 calls and utilizing Computer Aided Dispatch (CAD), maintains records of fire, police and EMS activity.

o Monitors and records information regarding alarm activations.

o Operates various types of communications equipment in a calm and competent manner including a Telecommunications Device for the Deaf (TDD).


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Published at 10-25-2017
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